Shipping Policy

1. Policy Overview

This Shipping Policy formulates the standard rules for order processing, shipment arrangement, transportation distribution, tariff processing and delivery confirmation for all orders on this website. All logistics arrangement behaviors of the platform and all order receiving rights and obligations of users shall be implemented in accordance with this policy. This policy applies to all user orders generated on the website, without regional distinction.

2. Order Processing & Shipment Arrangement

After the user successfully submits the order and completes payment verification, the platform will enter the order sorting and processing link. The platform will complete product picking, packaging, quality inspection and outbound shipment arrangement within 1 to 3 working days after order confirmation. The specific shipment time will be slightly adjusted according to the current inventory status, order volume and product packaging complexity.
All goods will be packaged with professional anti-collision and moisture-proof packaging materials suitable for cross-regional transportation, to avoid product damage, moisture and pollution during long-distance transportation. The outer packaging will be pasted with official order identification labels and logistics supervision labels to ensure traceability during transportation.

3. Transportation Cycle & Delivery Time

After the goods are outbound and enter the official logistics network, the standard overall transportation time from the warehouse to the user’s designated delivery address ranges from 6 to 12 days. The transportation cycle is affected by objective factors including logistics line scheduling, regional customs routine inspection, remote area distribution pressure and weather conditions.
The platform will synchronize the real-time logistics tracking information to the user’s order background after shipment. Users can check the current transportation progress and estimated delivery time through the order page. The estimated time is for reference only, and the actual delivery time shall be subject to the final arrival of the logistics carrier.

4. Tariff & Customs Processing Rules

All cross-border transportation of goods will generate corresponding tariff and customs handling fees in accordance with local regulatory requirements. All such expenses shall be fully undertaken by the platform. Users will not be required to pay any customs duties, customs clearance service fees, administrative handling fees and other additional fees when receiving the goods.
The platform will uniformly handle all customs declaration and clearance procedures through professional cross-border logistics agents. Users do not need to provide additional declaration materials or participate in customs clearance processing. If the logistics carrier requires recipient information verification during customs clearance, users only need to cooperate with simple identity verification according to official prompts.

5. Delivery Address & Receipt Rules

Users shall fill in accurate, detailed and deliverable recipient information including name, specific street address and valid contact number when placing orders. The platform is not responsible for delivery failure and secondary distribution costs caused by incorrect address filling, missing information or invalid contact methods provided by users.
After the goods arrive at the delivery address designated by the user, the logistics carrier will complete the delivery according to local standard distribution rules. Users shall check the outer packaging integrity of the package in time after receiving the goods. If the package is severely damaged or the goods are missing, users can submit feedback through the official contact channel, and the platform will verify and handle it according to logistics abnormal rules.

6. Logistics Abnormal Handling

In case of logistics abnormalities including long-term suspension of transportation information, package loss, delivery deviation and detention by regulatory authorities, users can initiate abnormal feedback through the order background. The platform will coordinate with the logistics carrier to track the package location, verify the cause of the abnormality, and provide solutions including re-delivery, order supplementary processing or after-sales assistance according to the verification result.
Logistics abnormalities caused by force majeure factors will be notified to users uniformly by the platform. The platform will adjust the subsequent shipment plan according to the recovery progress of objective conditions to minimize the impact on user experience.

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